TROUBLESHOOTING
Lotus Notes is a stand-alone product. If you are only using the Notes client, you do not have the Designer features that are found in the Lotus Domino Designer release. If you need Help with formulas and functions, which can be used in parts of Lotus Notes, see Formula Language if you have installed Lotus Domino Designer 7 Help. Or, go to Lotus Documentation on the Web to download or view Lotus Domino Designer 7 Help.
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Why can't I access a server that a database is on?
You may not be able to access a database if it is on a server you are not authorized to use. You may not have the correct certificate for accessing the server, or you may not have the correct access control. If you need access to a server you are not authorized to use, contact your administrator for help.
Why can't I change the default actions that come with Notes?
Although you can change the display for default form and view actions, you cannot change the commands they perform. Instead, you can create a new action and give it the same or different properties as the default actions.
Why can't I create a full-text index on a server database?
To create a full-text index on a server database, you must have Manager or Designer access to the database.
If the server runs out of disk space during index creation, the index is unusable. If this happens, delete the index, add disk space, and then create the index again.
Why can't I create, delete, or change full-text index options?
To create, delete, or change full-text index options on a server database, you must have Manager or Designer access to the database.
If you want to choose different options for a full-text index after you have created the index, you should delete the index and then create a new one selecting the new options. For example, if you initially created an index with "Enable case-sensitive searches" selected, but you no longer want the index to be case sensitive, delete the original index and create a new one that is not case sensitive.
Why can't users find documents that match a search even though the documents exist?
The view indexes or the full-text indexes may be out of date. Refresh the view or update the full-text index.
Remind users that Notes can find only the documents visible in the current view; users should make sure the database is open to the view they want to search.
If searches still are not successful, delete the index and then recreate it. Doing this often corrects faulty indexing behavior.
Why are some commands gray?
Commands are gray when they are not available. To use the commands that create views, forms, fields, and shared agents, you must have Designer or Manager access.
What was that last status bar message?
You can click the status bar to see the expanded text of recent messages.
Why can't I cancel my design changes in this properties box?
Changes to properties box settings are made as soon as you click somewhere else in the properties box. There is no Cancel button because the properties box is designed to let you try out changes and see the results right away without having to click OK or Done.
Why can't I change the name of this database?
To change the name of a shared database, you must have at least Designer access.
Why can't I create a shared field?
To create a shared field, you must have Designer or Manager access.
Why can't I open this database?
To open a database, you must have at least No Access with the "Read Public Documents" option enabled. If you get a message about insufficient access, contact the database manager.
If you get a message about the file not existing, the database has been moved, deleted, or renamed. Contact the server administrator if the database is located on a server.
Why can't I compact this database?
You need more than twice the size of the database available in storage space on your hard drive to compact the database. Notes makes an extra copy of the database while compacting it, and only removes the original after the compacted version is complete.
Try removing some other files from your hard drive to make room.
Why can't I delete this database?
You must have Manager access to delete a database.
See Also