TROUBLESHOOTING
Only the database manager can change access levels.
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Why can't I change the access level options?
Only the database manager can change access level options.
Why can't I see changes to a document that someone recently modified?
You can't see changes to a document until the database replicates. Domino servers are often scheduled to route mail more frequently than they replicate databases. Replication delays are also related to the number of intermediate servers through which replication occurs for the updates to reach their destinations.
Why can't I change my User ID if I forget my password?
You can change your User ID only if you use your password. Your password prevents other users from using your User ID; if you could change your User ID without knowing the password, so could someone else.
If you forget your password, you can recover your ID.
Why can't I get certain information about a database?
The database design can be viewed only in Lotus Domino Designer Release 5 or later. If you have Domino Designer installed, select the database and choose View - Design. If you still can't see the database design elements, they have most likely been hidden by the database designer. If you need to access the database's design elements, contact the database manager.
To find the database manager:
1. Choose File - Database - Access Control.
2. In the People, Servers, and Groups field select Managers. The names in the list are the managers of the database.
Why can't I edit a document?
If you can't edit a document, the document may contain encrypted fields or an access-controlled section to protect areas of the document. Furthermore, to make changes to your own documents, you must have at least Author access, and there has to be an Authors names field in the document form. To make changes to others' documents, you must have at least Editor access. See Access levels for a database.
Why can't I use the Internet certificate I requested?
There are a couple of things you need to make sure you do when you request an Internet certificate:
See Also